If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that: You can show proper evidence of purchase – original receipt. The Goods are in a saleable condition (i.e. the Goods are in their original packaging (if any) and not used); unassembled and boxed as they arrived. You notify us within 7 working days from the date of delivery of the Goods by emailing us at sales@thefamilylovetree.com.au You pay for all costs of delivery and return of the Goods. Your order must be returned to our warehouse at 11/18-20 Edwards Street, Oakleigh VIC 3144. Re-Stocking and Re-Picking Fees may apply. **Please note - Pre Orders and custom orders cannot be cancelled once the order has been placed.