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If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that. You can show proper evidence of purchase, goods are purchased at the full retail price (our General Refund Policy does not apply to any goods that have been purchased using a promotional code or goods that are purchased at a discounted price). The Goods are in a saleable condition (i.e. the Goods are in their original packaging (if any) and not used); unassembled and boxed as they arrived. You notify us within 14 working days from the date of delivery of the Goods by emailing us at sales@thefamilylovetree.com.au You pay for all costs of delivery and return of the Goods. Your order must be returned to our warehouse at 11/18-20 Edwards Street, Oakleigh VIC 3144. Re-Stocking and Re-Picking Fees may apply. **Please note - Pre Orders and custom orders cannot be cancelled once the order has been placed.