Treat spots and spills immediately with warm water and paper towel.
If stain persists – contact professional rug cleaner as soon as possible.
Do not scrub rugs as it may cause permanent pile damage.
Vacuum regularly with low suction power.
Avoid direct sunlight.
Regularly rotate your rug to ensure even wear.
Use professional rug cleaners only.
Shedding of fibres from new rugs is to be expected and will reduce with time.
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that: You can show proper evidence of purchase – original receipt. The Goods are in a saleable condition (i.e. the Goods are in their original packaging (if any) and not used); unassembled and boxed as they arrived. You notify us within 7 working days from the date of delivery of the Goods by emailing us at firstname.lastname@example.org You pay for all costs of delivery and return of the Goods. Your order must be returned to our Warehouse: 11/18-20 Edwards Street, Oakleigh. VIC. 3144. Re-Stocking and Re-Picking Fees may apply. **Please note - Pre Orders and custom orders cannot be cancelled once the order has been placed.