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We advise professional cleaning for all our rugs. Vacuum regularly - we do not recommend using rotating or brush head vacuum cleaners on any of our rugs, or vacuum cleaners with a very strong suction. Clean spills immediately. Never rub a spill, instead blot any liquids with a dry absorbent white cloth or white paper towel. If in doubt, please seek professional advice from our Preferred Cleaner Network. Do not steam clean or dry-clean your rug, and avoid harsh chemicals. Our rugs are not machine-washable. Direct sunlight will cause fading - avoid direct exposure to sunlight.
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange provided that. You can show proper evidence of purchase, goods are purchased at the full retail price (our General Refund Policy does not apply to any goods that have been purchased using a promotional code or goods that are purchased at a discounted price). The Goods are in a saleable condition (i.e. the Goods are in their original packaging (if any) and not used); unassembled and boxed as they arrived. You notify us within 14 working days from the date of delivery of the Goods by emailing us at firstname.lastname@example.org You pay for all costs of delivery and return of the Goods. Your order must be returned to our warehouse at 11/18-20 Edwards Street, Oakleigh VIC 3166. Re-Stocking and Re-Picking Fees may apply. **Please note - Pre Orders and custom orders cannot be cancelled once the order has been placed.