we ship australia wide!

We ship within 1 - 7 business days from receipt of order. Deliveries are made during Monday to Friday, between 9am and 5pm, excluding holidays. 

 Once your Love Tree purchase has been dispatched from our warehouse, you will receive a confirmation e-mail and/or SMS, with tracking details and tracking links.

 We ship with a variety of trusted Australian carriers, some Items ordered together may not arrive together.

 For in-stock furniture and homewares, delivery time is 2 -14 business days. For chairs with custom upholstery, delivery time to most destinations are within 2 - 4 weeks. See each individual product page for more details.

We ship Mondays, Wednesdays & Fridays (excluding public holidays)

For custom create furniture, light shades and out of stock item products, estimated delivery to most destinations is within 2 -16 weeks from receipt of order.

For our larger, fragile furniture pieces we deliver via our partnered white glove service providers to ensure the best delivery possible. White Glove delivered items require 3 - 7 days of handling time prior to transit time. 

Once dispatched see delivery schedule for each states metro areas, please allow an additional 5 – 10 days for remote reginal areas.

 

  Regular White Glove Items
VIC 1-2 days 2-4 days
NSW 2-4 days 3-7 days
SA 2-4 days 4-8 days
ACT 2-4 days 3-7 days
QLD 3-5 days 5-12 days
WA 4-10 days 10-22 days
TAS 4-8 days 10-22 days
NT 5-12 days 15-25 days

 

Some of our furniture items are delivered unassembled and come complete with assembly instructions and hardware, you can also refer to our Assembly Instructions page via the link below.

http://thefamilylovetree.com.au/more/assembly-instructions

 Once an item has been shipped, unfortunately cancellation is not possible. Custom Create orders and Back Ordered items cannot be cancelled.

We at The Love Tree try our very best to provide you with a fast delivery service, by providing tracking details and delivery updates, however we are not responsible for any delays caused by third party courier companies.

For any assistance regarding your shipment, please email us dispatch@thefamilylovetree.com.au

Our products are proudly hand made with love xx

© 2016 The Family Love Tree.